Navigating 2026: The Annual Tech Readiness

Benchmarking Survey

Shape the benchmark for digital transformation in collections. 
Access your individual score today and receive the full benchmark report in January 2026.

 
 

The survey includes 20 questions across four key areas and takes less than five minutes to complete.

Where do you fall on the readiness scale?

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Why Take the Survey

Unlock the power of agent enablement with smarter tools, automation, and insights that drive results. Build compliance and QA processes rooted in precision and trust. Strengthen your conversion economics and streamline data and integration to create seamless, measurable operations.

How it Works & What We Measure

We use a transparent, data-driven framework to provide you with an accurate score and benchmark the industry standard, enabling us all to improve.

The Modern Collections Technology Index (MCTI) assesses how collections organizations utilize technology to enhance performance, compliance, and the consumer experience.

It measures maturity across four core areas:

  • Agent Enablement Index (AEI): How well teams use automation, data, and digital tools to support agents and drive results.
  • Compliance & QA Index (CQI): The precision, transparency, and consistency of compliance practices across digital channels.
  • Conversion Economics Index (CEI): How effectively engagement strategies convert into measurable financial outcomes.
  • Data & Integration Index (DII): The degree to which systems and intelligence are connected to support seamless, compliant operations.

Why it Matters

The MCTI establishes a standardized benchmark for modernization in the collections industry. It helps organizations identify their strengths, uncover opportunities for improvement, and measure progress against their industry peers.

By contributing to Navigating 2026: The Annual Tratta Modern Consumer Technology Report, participants help shape the benchmark for digital transformation across the collections landscape.

 
 

Confidentiality Notice

All survey responses are confidential and analyzed in aggregate.. Individual organization data is never disclosed.  Aggregate, anonymized results are used to produce the annual Navigating 2026 report, which tracks industry-wide trends and digital maturity.urning visitors into leads.