DEBT COLLECTION INDUSTRY REPORT
The 2026 Reality Check:
The Widening Gap Between Digital Ambition and Maturity
Where Does the Industry Stand?
The 2026 Reality Check: The Widening Gap Between Digital Ambition and Maturity provides the first clear view of how the industry is approaching modernization across compliance, agent tools, conversion economics, and data integration. The biggest takeaway is that there is no lack of ambition to adopt digital, but there is still a gap between what we want and what we can do.
The Importance of Insight-Driven Modernization
- Industry Benchmarking: Understand where the industry sits across maturity domains and how uneven readiness creates performance ceilings.
- Strategic Decision Support: Identify the domains that are constraining performance, understand where readiness is lowest, and see how leading organizations are sequencing modernization to scale more effectively.
Insights are powered by the Modern Collections Technology Index (MCTI) based on aggregated responses from industry professionals.
Download the 2026 Report
What's Inside the Report?
Agent Productivity & Enablement
Compliance & QA Maturity
Conversion Economics
Data & Integration Readiness
Modernization Gaps & Priorities
How You Compare to Peers